Junior Marketing Automation Manager

Austin, San Francisco or Curitiba, Brasil Full-time

Pipefy is searching for a rockstar Junior Marketing Automation Manager to own email marketing, lead engagement, including lead qualification, scoring, and nurturing, as well as be the primary administrator for our Marketing Automation Platform (Marketo). This is a senior role that requires a high-performing leader capable of both managing a small team as well as executing as on individual-contributor level.

Pipefy is the lean management platform. We help anyone take control of their daily work, in areas from employee onboarding to customer service to agile development. Our software puts the proven benefits of lean management within easy reach, including greater agility, improved efficiency, and higher quality outcomes. Since we started in 2015, Pipefy has helped thousands of doers around the world solve business problems on their own. Today, companies in over 150 countries use Pipefy, from startups to industry leaders such as Accenture, Visa, GE, and Volvo.

Why is Marketing so Important to Us?

Marketing@Pipefy is tasked with creating the Pipefy brand, make people aware of the core problem we are addressing and evangelizing our approach and solution. We create awareness, bring leads, and help convert self-serve customers - all of that while wisely investing our resources. Just as importantly, we care about developing world-class marketers while learning and having fun in the process.

What You'll Do:

In summary, the main goals for this role are:

  • Engage visitors, leads, and customers with the right content at the right time, based on their interests, profiles, and online behavior
  • Connect cross-channel marketing campaigns based on user behavior and intent
  • Help our sales team prioritize what leads to touch and how to engage them.
  • Deploy, and manage different elements of our marketing tech stack, primarily Marketo, to be able to identify, track, and optimize the customer journey

Details:

  • Launch and manage all marketing automation projects and processes
  • Build and maintain Pipefy’s marketing technology stack and processes; partner with relevant parts of the organization (data, engineering, product management) to deploy and connect it
  • Design and execute nurture flows using marketing automation programs for visitors, registered users and customers, including entry and transition logic and rules, and routing of leads
  • Create and maintain personalized web experiences according to visitor behavior, interest and traffic sources
  • Create lists based on user personas and online behavior, including website activity, past email, or interactions with other assets.
  • Create and maintain lead nurturing reports, KPIs and dashboards
  • Work closely with the customer operations organization to optimize our focus on the most important prospects at the right time
  • Ensure our marketing, sales and company activities, and data practices follow appropriate privacy policies and laws (GDPR, etc.)
  • Own our marketing database and ensure data quality; Help reconcile data between Salesforce and marketing systems; Regular execution of data cleansing and appending processes
  • Work closely with product marketing, performance marketing, sales operations, and data teams to improve funnel performance, customer engagement increasing close rates and lower CAC
  • Collaborate with our SDR and Inbound teams to understand how our marketing initiatives are impacting their funnel on a quantitative and qualitative basis

What We Need You to Have:

  • 5-7 years of experience managing email and lead engagement campaigns and executing, lead scoring and qualification programs
  • 2-3 years as a Marketing administrator; experience managing a complex MarTech stack, including CRM (Salesforce), and MAP (Marketo)
  • Solid understanding of the marketing and sales funnel, and activities to move prospects through each stage
  • Solid understanding of online customer tracking technologies and options.
  • Strong analytical skills and data-driven thinking
  • You must be structured and analytical in your problem-solving approach, and be able to explain and sell your plans, approach, and thinking across the organization
  • Must be able to project-manage and execute well under pressure and tight deadlines.
  • Ability to manage a very complex environment with multiple ‘products’ being sold across different audiences, geographies, industries, and interests
  • Excellent communication & interpersonal skills

It Would be Awesome if You Had:

  • Experience in a B2B environment is highly desired, and SaaS experience is preferred
  • Hands-on experience with analytical, statistical, and BI tools; SQL is proficiency is also a plus
  • Lean thinking to optimize all touch-points that lead to customer conversion

What You´ll Gain in Return:

  • The opportunity to not only sell a product but help create a brand, a category, and a movement
  • A terrific working environment that is fun, with supportive colleagues
  • Have fun and learn

Pipefy: The Lean Management Platform – Meet Us:

Lean management principles have proven to be transformative–but only for people with access to extensive training and resources. Pipefy changes that, with the first lean management platform. We believe that when do-ers have the tools they need to improve their work, without relying on anyone else, there’s no limit to what they can accomplish.

We make it easy for anyone to streamline recurring business processes on their own, from employee onboarding to customer service to agile development. Our customizable, template-driven software helps people eliminate wasted time and effort and become more agile and efficient.