Support Analyst - N3

Curitiba, Paraná, Brasil Full-time Allows remote

Pipefy is currently searching for an aspiring developer to help Pipefy technical support team and become a bug tracking specialist. The primary focus for this position will be to provide a Level 3 support for customers. So you will help us to solve all kinds of bugs that happen in our operation.

Pipefy is the lean management platform. We help anyone take control of their daily work, in areas from employee onboarding to customer service to agile development. Our software puts the proven benefits of lean management within easy reach, including greater agility, improved efficiency, and higher quality outcomes. Since we started in 2015, Pipefy has helped thousands of doers around the world solve business problems on their own. Today, companies in over 150 countries use Pipefy, from startups to industry leaders such as Accenture, Visa, GE, and Volvo. 

What you´ll do:

  • Provide Level 3 Support to customers - resolving technical issues/error messages encountered in a live production environment.
  • Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
  • Provide detailed and organized feedback to engineering & product managers regarding product problems, enhancements and new features as requested.
  • Interact with customers across the globe through Email and Chat.
  • Balance and prioritize multiple tasks from different sizes and business importance.
  • Suggesting improvements in support processes and procedures.

What we need you to have:

  • Excellent written and verbal communication in both English and Portuguese.
  • Ability to explain complex IT concepts in simple terms.
  • Must be tech savvy.
  • Able to teach yourself a broad range of new skills.
  • Self-starter and ability to thrive in a startup environment with minimal supervision.
  • Attention to detail.
  • Ability to quickly comprehend and make decisions by analyzing data and reviewing technical documentation.
  • Business Awareness which enables you to prioritize and make decisions in favor of the business.

It would be awesome if:

  • Critical thinking and problem-solving skills.
  • Experience in IT troubleshooting is a plus.
  • Experience in customer support is also a plus.
  • Basic understanding of coding would be great.

What you´ll get:

  • Fast-paced environment full enormous challenges and the possibility to create a global brand.
  • All the tools you might need to make a great work (We´ll save no Money to make you feel ready to overcome all these challenges).
  • Get to work on an ambitious project, with great professionals, with an entrepreneurial mindset and great technical skills.
  • Awesome kitchen with a lot of things for you! 
  • Pet-friendly and open-minded environment that values diversity :)

Benefits*:

  • Flexible Hours (40h/ week)
  • Casual and international environment – Be who you are and meet other cultures every day.
  • Gympass
  • Competitive compensation package.
  • Health and Dental Insurance.
  • Meal Allowance.
  • Bus Pass.

*Limitations may occur for some positions.

Pipefy: The Lean Management Platform – Meet Us:

Lean management principles have proven to be transformative–but only for people with access to extensive training and resources. Pipefy changes that, with the first lean management platform. We believe that when doers have the tools they need to improve their work, without relying on anyone else, there’s no limit to what they can accomplish.

We make it easy to for anyone to streamline recurring business processes on their own, from employee onboarding to customer service to agile development. Our customizable, template-driven software helps people eliminate wasted time and effort and become more agile and efficient.